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Frequently Asked Questions
Please read our FAQ before sending us a message.
Depending on the size of the order, we typically have them in the mail within 1 to 2 weeks. Small orders, under 20 bows, usually take only a day or two and orders over 100 might take over 2 weeks. Keep in mind if we need to order specialty fabrics or custom crystal designs will also take extra time.
We are located in St. Augustine, Florida so once an order is posted, it will take between 1 to 4 days to arrive depending on distance. We put your email address on the shipping label so you will be notified when it is picked up and you will be able to track it all the way to your door.
To be on the safe side, please place orders 6 to 8 weeks before needed.
Orders under $35.00 will incur a $10.95 shipping and handling fee. Orders $35.00 and above will receive free shipping and insurance
To pay for your order, we accept Visa, Mastercard, American Express, and Discover. If you are placing an order for a school and want to use a purchase order, you will need to contact us directly. We do not accept personal checks.
Your online shopping at our store is safe. We encrypt all communications with you using SSL. Our business is PCI (Payment Card Industry) Compliant to prevent loss or stolen credit card information.
After you place your order with Lederbows, the information will be placed in our database and given an order number. First, all ribbons and fabrics are cut according to style. Next the fabric strips are assembled, heated and sent on to be embellished. After embellishment, the strips are transferred to be formed into bows. Then they are finished off with the center tie and pony tail holder followed by sealing all cut edges to prevent any unraveling. Lastly our quality control looks over each and every bow to make sure it is perfect and they are gently packaged and boxed to be shipped out the next day.
You will receive and invoice when you place your order. Please print it out and save it in case it is necessary to contact us.
Please check over your order before hitting the send button. All Leder bows are custom made, therefore they are not returnable. If there is a problem with your order due to an error on our part, we will remake the bows free of charge. If there is a problem with the order due to an error by the customer, we can not refund payment.
Our customer’s satisfaction is of utmost important to us and we will attempt to do whatever is necessary to make sure orders are exactly as ordered.
At Leder Bows we use some of the the best pony tail holders on the market made by Goody. We also add additional glue at the joint to make it even stronger, however, we can not guarantee that the elastic won’t break when stretched too much. Always secure your hair with your own elastic first. Then gently attach your Leder bow without overstretching it. If necessary, use bobby pins for extra security of your bow. If, on the off chance, your pony tail holder breaks, you may contact us and we will send instructions how to replace it.
Our fabrics at Leder Bows are not for sale to individuals or gyms.
Although our crystals are beautiful and very sparkly, they are not Swarovski. Using Swarovski crystals would make the bows cost prohibitive. Instead we use the highest quality crystals that look similar to Swarovski but are less expensive.
We will be happy to make you a sample of any design you want. Simply order the bow you are interested in and pay at check out. If you decide to purchase more of that design, we will gladly deduct the purchase price of your initial sample from the total order.